Scheduling

• Appointments are confirmed only after online booking, completion of the health questionnaire and waiver, and payment (or a credit card on file).

• Clients receive confirmation immediately and reminder emails/texts 72 hours and 24 hours before the appointment.

 

Rescheduling

• More than 48 hours before the appointment: Free.

• 24-48 hours before: One complimentary reschedule if requested online or by phone.

• Less than 24 hours before: considered a late cancellation.

 

Cancellation

• More than 48 hours before: Full refund or credit toward a future appointment.

• 24-48 hours before: No cancellation fee, but refunds are issued as account credit rather than back to the original payment method.

• Less than 24 hours before: 50% of the appointment fee is charged.

• No-show: 100% of the appointment fee is charged.

 

Illness Policy

Because clients perform maximal exercise testing:

• If you develop fever, vomiting, COVID, influenza, or another contagious illness, contact us before your appointment.

• We will waive the late cancellation fee for documented illness and reschedule your visit.

 

Weather

If severe weather makes travel unsafe for either party, VO2theMaxx will reschedule the appointment without penalty.

 

VO2theMaxx Delays

If we're running more than 15 minutes behind schedule, we’ll notify the client immediately. If we must cancel, you'll receive priority scheduling and a courtesy credit ($50).

 

Late Arrival

• More than 15 minutes late may require shortening the appointment to avoid delaying later clients.

• If insufficient time remains to safely complete the assessment, the appointment is treated as a late cancellation.

 

Mobile Service

For appointments at homes, offices, or athletic facilities:

• The client must provide a safe, level parking location and adequate space.

• If the site cannot safely accommodate testing after arrival, the appointment may be treated as a late cancellation.